Joohi is a result-oriented and highly driven programme leader with close to 8 years of experience in strategy and operations across industries like fintech, agritech, mobility, and oil and gas. She is adept at leading process and product transformation initiatives for improving customer and product experiences. She has a demonstrated history of handling large-scale, critical, and high-ambiguity programmes with ease.
She is highly valued by teams for her problem-solving skills, resolute focus, and stakeholder management skills.
Reduced customer contact rate by 60% in 3 months, overachieving the target by 100% for the Australian supply market for the ride-hailing company I worked with. Followed a crisp why-why-why structure for root cause analysis & came up with low-hanging, process & long-term product solves while working with cross-functional stakeholders to improve customer experience for the Australian drivers.
Program managed the pilot 5 lac acres project to reduce stubble burning in Rice fields in north India while working with an agritech firm. The project saw a 92% success rate. Worked with more than 30 key stakeholders from external stakeholders like agronomists, geospatial experts, research & technology partners to internal stakeholders like marketing, finance & operations to envisage this program & execute it in less than 10 months.
